Refund policy

At BYORIGIN , every piece is created with intention, care, and deep respect for the craft behind it.We encourage conscious purchases and mindful decisions — not trial-based or impulsive shopping 🤍

Exchange Policy (Limited & Intentional)

We offer exchange only in the following cases:

  • Size-related issues

  • Damaged product received

We do not accept exchanges or returns for:

  • Change of mind

  • No longer wanting the product

  • Orders placed only to try

A ₹100 exchange fee will be charged to cover the cost of reverse pickup and shipping the replacem item.

BYORIGIN is not built for impulsive buying culture.

Return / Exchange Timeline

  • Exchange or return requests must be raised within 2 days of delivery

  • Requests made after this window will not be accepted

Product Condition Guidelines

To be eligible for an exchange or return:

  • Product must be unused, unwashed, and unaltered

  • Original tags must be intact

  • Item must be returned in original packaging

Products failing quality inspection will not be approved.

Mandatory Proof (Important)

To request any exchange, store credit, or refund, you must provide:

  • You must record a video of receiving the product from the delivery boy.

  • A clear, continuous unboxing video showing:

    • The sealed package

    • Opening of the parcel

    • The product clearly

If the parcel appears tampered with at delivery:

  • Please do not accept the delivery

  • Capture clear photos/videos with the delivery person present

  • Record the video of returning the parcel to delivery boy showing the parcel is properly packed and the product is inside the package.

Without proper proof, we may not be able to assist further.

 

Refund Policy


Store Credit (Primary Resolution)

  • BYORIGIN follows a store-credit–first policy

  • Most approved returns are issued as store credit

  • Store credit is added to your BYORIGIN account and can be used anytime

Monetary Refunds (Rare & Conditional)
A monetary refund is issued only in exceptional cases, and only if:

  • The return reason is genuine and valid

  • Mandatory proof (including unboxing video) is provided

  • The product passes internal quality inspection

Important Notes:

  • The final decision regarding refunds rests solely with BYORIGIN

  • If approved, the refund will be processed to the original payment method

  • If not approved for refund, store credit will be issued instead

  • Refunds or store credit will reflect within 24–48 hours after inspection

Why Our Policy Exists

BYORIGIN is not a fast-fashion brand.
We design for people who value thought, craft, and intention.

If this philosophy aligns with you, we’d truly love to have you 🤍